Customer Communications
Customer Storytelling, Reference and Advocacy Programs, Advisory Boards, and more
Service Description
Voice of the Customer/Customer Advocacy and Reference Programs: Develop new reference programs from scratch or evolve existing programs. Go beyond the few overused references and create a pipeline of customer advocates that the entire organization can benefit from, including upselling and cross selling Experience: Sun, Adobe, Alfresco, ModelN, AppSense, NComputing Customer Story Telling: Development of customer stories, case studies and videos Experience: Sun, Adobe, Alfresco, Intapp, ModelN, AppSense, NComputing, Infineon, Rosendin Customer Advisory Boards: Development/management/overseeing of customer advisory boards, councils and design partner, early adopter programs Experience: Sun, Adobe, Alfresco, ModelN, AppSense, NComputing Customer Communications: Targeted customer, partner, sales and field communications Creation of online customer communities Experience: Sun, Adobe, Alfresco, Intapp, ModelN, AppSense, NComputing Customer Reviews: Management of customer review programs such as G2 Crowd, Trust Pilot, Gartner Peer Insights, etc. Experience: Alfresco, Intapp, ModelN, AppSense Customer Surveys/NPS Projects: Development of customer surveys and action plans from findings in partnership with customer success organizations Customer interviews Identification of customer advocates from surveys and NPS scores and plans for how to best utilize them across the business Experience: Adobe, Symantec, Alfresco, ModelN, AppSense, Rosendin